Frequently Asked Questions (FAQ)

Q1: Do I need to register to use GenomeSet?

A: No — registration is only required if you want to upload your own data, save analysis results, or manage personal projects. If you’re using public species genomes via the Species Explorer, you can analyze without an account.

Q2: What file formats does GenomeSet support?

A: Currently, GenomeSet accepts FASTA files for sequence data and CSV/TSV files for structured tables. Additional formats like GFF3 are automatically fetched from NCBI for selected organisms.

Q3: How many organisms can I select at once in Species Explorer?

A: You can select between 1 and 5 organisms/data at a time for comparative analysis.

Q4: Can I save my analysis results?

A: Yes — if you’re a registered user, you can save results, projects, and sequence subsets in your profile for future reference or sharing with collaborators.

Q5: Is it possible to analyze my own data alongside NCBI species genomes?

A: Yes — after uploading your data and selecting NCBI species in the Species Explorer, you can combine them in the Analyzer page for integrated analysis.

Q6: Are my uploaded files and saved projects private?

A: Yes — all user-uploaded data, saved projects, and results are stored securely and visible only to the account owner unless explicitly shared.

Troubleshooting

Issue: Upload fails or takes too long.

Solution:

• Check your internet connection speed.
• Ensure your file size is within system limits.
• Use recommended file formats: FASTA, CSV, or TSV.
• Refresh the page and retry.

Issue: No organisms displayed in Species Explorer.

Solution:

• Confirm your internet connection is stable.
• Ensure the NCBI database is accessible.
• Refresh the page, or contact support if the issue persists.

Issue: Selected files or species are not appearing in the Analyzer.

Solution:

• Confirm selections have been made by checking the buffer window.
• Ensure you clicked Select buttons for each object.
• Try refreshing your profile page or clearing the buffer and reselecting.

Issue: Graphs or result tables not loading in Analyzer.

Solution:

• Check your browser console for errors.
• Try clearing your browser cache.
• Disable browser extensions that might block scripts.
• If issues persist, report the problem via Contact & Support.

Issue: Forgot my account password.

Solution:

• Use the Password Recovery option on the login page.
• If the issue continues, contact support to assist you in resetting your password.

Contact & Support

We’re here to help you get the most out of GenomeSet. Whether you’re encountering technical issues, have a question about using the system, or would like to suggest a new feature — feel free to reach out.

How to Contact Us:

Email Support:

For technical support, account-related inquiries, or troubleshooting assistance, contact us at: